Sandwich Delivery London, London Catering Services

Frequently Asked Questions

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oWhen I receive my order, how long will the food stay fresh for?

Our food is all hand made to order each day & delivered in refrigerated vans to maximise the advantage of our freshly prepared platters. The food is fine to be in an ambient room for up to 4 hrs before eating. We advise you to keep the coverings on until you're ready to eat to ensure maximum freshness.

oHow much advanced notice is required to place a catering order?

We kindly ask that all orders are in by 2pm the day prior to delivery.

Orders for Mondays need to be placed by 2pm Friday.

oHow do I place an order?

Orders can be placed via email, fax or on our website.

oHow do I pay for my catering order?

Payment for your first order must be done by credit/debit card in advance.

Cheques or cash on delivery are also accepted for subsequent orders.

Any credit/debit card payments will incur a 3% surcharge to cover processing costs. Cheques should be made payable to Cuisine on Cue.

Account facilities can also be arranged.

PLEASE NOTE THAT SOON YOU WILL BE ABLE TO MAKE SECURE PAYMENTS ONLINE AS WE WILL BE INTERGRATING PAYMENT BY PAYPAL TO THIS WEBSITE!

oIs there a minimum amount that I must spend on a catering order?

Our minimum order value is £30. This can comprise any of our menus.

oOne of my colleagues is a vegan, will you be able to cater for them?

Please inform us of any dietary requirements when placing your order as we can accommodate most dietary needs.

oHow much notice do you need to change an order?

Any amendments & increases or reductions in numbers must be received by 1pm the day before the order has been requested.

oWhat happens if I cancel my booking?

You are welcome to telephone us with your cancellation but we will also need this in writing. We do not charge for cancellation of functions for less than 30 people provided notice is received by 1pm the day prior to the day of your function. If the function is cancelled after this time the payment in full will be required. Cancellations for an order placed on Monday must be received by 1pm Friday.

If your function is for 30 people or more, notice to cancel will be required 5 working days prior to your function or a charge of 50% of the invoice amount will be levied. If you reduce your numbers within 2 clear working days of your function you will be charged for the numbers originally booked. If you book a special menu that is not within our brochure we must have final numbers 7 days in advance and CANNOT accept any cancellations and the full charge will be made.

oDo Cuisine on Cue provide Hospitality Staff?

Staff service can be provided at a cost of £12.00 per hour per member of staff, for a minimum of 4 hours. If staff are required to work later than 11.00pm their hourly rate will increase to £15.00 per hour and a taxi fare of up to £15.00 will be levied.

oDo you deliver to my area?

Please check the Deliveries page on our website. If you are just outside of our normal delivery areas please give us a call on 08456 44 66 46 to see if we can arrange a delivery for you. Or email our Sales team at sales@cuisineoncue.co.uk

oHow much do you charge for delivery?

Monday to Friday 8am - 5pm delivery is FREE* (*Within the FREE Delivery Zone)

Between 7am to 8am = £10.00

Between 5pm to 6pm = £10.00

Out of hours delivery charge before 7am and after 6pm is £25.00

Saturday deliveries will be charged at £30

Sunday deliveries will be charged at £50

oWe will require prompt delivery of our catering orders, will you be able to deliver on time?

We ask for a 1 hour delivery window: this we use as a guide.

Due to London traffic, road closures, accidents, and other things beyond our control, we cannot guarantee an exact delivery time, thus the request for a 1 hour delivery window. We aim to ensure that your order is delivered to you in a professional manner and within time for your meeting.

We advise requesting a delivery hour that is approximately half an hour before your required time to allow the set-up of food, removal of food coverings and any delays that may occur on the road.

Should we encounter unexpected delays we will call you prior to your delivery time to inform you of this.