Deliveries

DELIVERY TIME

We ask for a 1 hour delivery window: this we use as a guide.

Due to London traffic, road closures, accidents, and other things beyond our control, we cannot guarantee an exact delivery time, thus the request for a 1 hour delivery window. We will always endeavour to ensure that your order is delivered to you in a professional manner and within time for your meeting.

We advise requesting a delivery hour that is approximately half an hour before your required time to allow the set-up of food, removal of food coverings and any delays that may occur on the road. Should we encounter unexpected delays we will call

you prior to your delivery time to inform you of this.

Orders received after 2pm the previous day may have to be put at the end of our delivery runs and we may not be able to guarantee requested delivery window, again we will advise you of this prior to your delivery time.

Please see our Late order menu for next day delivery requests being made after 5pm.

DELIVERY CHARGES

Monday to Friday 8am - 5pm delivery is FREE*

(* PLEASE CLICK ON THE MAP TO SEE IF YOU ARE IN THE FREE DELIVERY ZONE)

Between 7am 8am = £10.00

Between 5pm 6pm = £10.00

Out of hours delivery charge before 7am and after 6pm is £25.00

Tea & Coffee Set-up/Collection Charge £20.00

Saturday deliveries will be charged at £30 (Minimum order of 6 platters)

Sunday & Bank Holiday deliveries will be charged at £50 (Minimum order of 6 platters)

Collections will be charged at £15

HELP US TO HELP YOU

Small delays can cause a snowball effect when it comes to deliveries.

Help us to help you, by making sure that you have provided the correct address, delivery instructions, unloading areas, contact numbers and alerted security staff

to our arrival. This all helps us get around the daily delivery run quicker and will ensure a stress free & efficient delivery.

DELIVERY AREA

As most business and office catering orders are not consistently ordered on a

daily basis, and most orders placed just the previous day, our routes and delivery runs vary drastically from day to day. We group our orders by location to create smooth delivery runs and in some instances we will have to make a delivery to you when we're in your area and on occasions this may vary slightly to your preferred time.

Every effort will be made to adhere to your requested delivery window but

if we have to come back to an area, this can cause serious delays to your order

and other deliveries on board.

OUR VANS

We deliver in refrigerated vans to ensure we maximise the advantage of our freshly prepared platters. Each van is fully maintained and is no more than 3 years old.

Each van has regular refrigerator maintenance checks carried out by an independent company and regular servicing to ensure reliability.

LOOKING AFTER YOUR ORDER

All our food is made fresh to order and delivered to you at 4 degrees celsius.

The temperature of your order will be continually monitored throughout its transit to ensure you are getting the freshest possible food delivered to your office.

Once your order has arrived it is perfectly fine to be in an ambient temperature room for up to 4 hours before eating. Please keep the covering on all platters until you're ready to eat to ensure maximum freshness.

EARLY DELIVERIES

We understand that most clients would ideally like to receive orders between 11am and 1pm. We aim to provide this to all our clients, however, due to congestion on Londons roads and other variables, sometimes this is not possible and we would rather be slightly early than risk being late. Please bear with us; we feel that you would prefer us to make sure the delivery is in time for your important meeting or function rather than late, thus causing embarrassing delays to your planned daily routine. We aim to provide a very reliable service to a high professional standard and our orders are delivered in refrigerated vans where the temperature is frequently monitored by our drivers. This guarantees your food is kept at the optimum temperature to ensure your food is delivered fresh to your door.

Your food then has a 4 hour ambience time from its arrival to you.

LATE ORDERS

We will always try and incorporate same day or late orders where possible.

Please call and to determine delivery options and stock availability.

Substitutions may have to be made without notice, particularly for late orders.

Please see our Late Order Menu for next day delivery requests being made after 5pm. 

Where possible we will deliver your order exact order at your requested time,

but at times we will need to ask that you allow some flexibility

with products & delivery times.

Customers placing orders by 2pm the working day prior will get delivery priority. 

RECYCLING

We use black plastic platters to present our food and these can be recycled. If you would like to help us to help the environment we will gratefully collect

your platters on delivery of your next order.

Please inform our driver that you have platters ready for collection.

Disposable plates, napkins and where applicable, drinking cups will be provided with each order unless requested otherwise. Please tell us how many people will be attending your event/meeting to ensure sufficient quantities are provided.

EQUIPMENT

Orders which include the provision of any type of equipment that will consequently require a collection on the following day will incur a £15 collection charge.

Clients are responsible for all crockery, cutlery, glassware and equipment supplied by Cuisine on Cue from the time of delivery until collection.

All lost and damaged equipment will be invoiced at the current replacement cost.

We kindly request that all equipment is ready for collection on the day

following hire, as any additional collections required to fully retrieve our equipment will be charged at £15 each time.

OUR MENUS HERE